How To Return Fake Items On Jumia?

How to return fake items on Jumia?

Are you tired of receiving fake products from Jumia? Do you want to know how to return these items and get a refund? Look no further! In this article, we will provide you with a step-by-step guide on how to return fake items on Jumia.


Jumia is one of the largest e-commerce platforms in Africa. With a wide range of products and competitive prices, it has become a popular shopping destination for many people. However, with the increase in online shopping, there has also been an increase in the number of fake products being sold on the platform. Fortunately, Jumia has a return policy in place to protect its customers from such instances.

Here’s how to return fake items on Jumia:

  1. Check the product upon delivery
  2. Contact Jumia customer service
  3. Provide evidence
  4. Return the product
  5. Wait for a refund

Now, let’s go into more detail.

1. Check the Product Upon Delivery

The first thing you need to do is to check the product upon delivery. Make sure that it matches the description provided on the website. Check for any signs of damage or tampering. If you suspect that the product is fake, do not accept the delivery.

2. Contact Jumia Customer Service

If you have accepted the delivery and later discovered that the product is fake, the next step is to contact Jumia customer service. You can do this by calling their hotline, sending an email, or using the live chat feature on their website. Make sure to provide the order number and a detailed description of the issue.

3. Provide Evidence

Jumia will require evidence to support your claim. This can include pictures or videos of the product, packaging, and any documentation that came with it. Make sure to take clear and detailed pictures that clearly show the issue.

4. Return the Product

Once Jumia has reviewed your evidence, they will provide you with instructions on how to return the product. This usually involves filling out a return form and shipping the product back to Jumia. Make sure to follow their instructions carefully and use a reliable courier service.

5. Wait for a Refund

After Jumia receives the returned product, they will inspect it to confirm that it is indeed fake. If everything checks out, they will issue a refund. The refund will usually be made in the same form of payment that was used to purchase the product.


Here are some frequently asked questions about returning fake items on Jumia:

Can I return a fake product even if I have already used it?

Yes, you can still return a fake product even if you have already used it. However, Jumia may deduct a certain amount from your refund to account for the usage.

How long does it take to get a refund?

It can take up to 14 days to get a refund from Jumia. However, the actual time may vary depending on your bank and payment method.

Who pays for the shipping costs when returning a product?

If the product is being returned because it is fake, Jumia will cover the shipping costs. However, if you are returning the product for other reasons, you may be responsible for the shipping costs.

What if I don’t have the original packaging or documentation?

While it is helpful to have the original packaging and documentation, it is not always necessary. Make sure to provide as much evidence as possible to support your claim.

What if Jumia refuses to issue a refund?

If Jumia refuses to issue a refund, you can escalate the issue

How can I escalate the issue if Jumia refuses to issue a refund?

If Jumia refuses to issue a refund, you can escalate the issue by filing a complaint with the Consumer Protection Council or a similar regulatory body. You can also seek legal advice from a lawyer if necessary.


Returning fake items on Jumia may seem like a daunting process, but it is actually quite straightforward. By following the steps outlined in this guide, you can protect yourself from fraudulent sellers and get a refund for any fake products you may have received. Remember to always check the product upon delivery and provide as much evidence as possible to support your claim.

If you have any further questions or concerns about returning fake items on Jumia, don’t hesitate to contact their customer service team. They are always happy to help.

And that’s how to return fake items on Jumia!

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