How much time do you have to ship a product on Jumia?
Are you planning to sell on Jumia? If yes, you must know the shipping policy of Jumia to avoid any confusion and delayed deliveries. In this article, we will cover all the essential details related to the shipping policy of Jumia.
Table of Contents
Introduction
Jumia is one of the largest online marketplaces in Africa, providing a platform for sellers to showcase and sell their products. With over 30 million monthly visitors and 50,000 active sellers, Jumia has a massive customer base, making it an ideal platform for sellers to increase their reach.
The shipping policy of Jumia is crucial for sellers to maintain customer satisfaction and avoid penalties for delayed shipments. The shipping policy is designed to ensure prompt deliveries and customer satisfaction.
How much time do you have to ship a product on Jumia?
The shipment of products on Jumia depends on the type of products you are selling. For Jumia Express, the standard time for delivery is 1-5 business days, and for Non-Jumia Express, the delivery time may vary from 2-14 business days, depending on the location of the buyer.
It is essential to understand that the delivery time is calculated from the moment the product is picked up from your warehouse or handed over to the logistics partner.
Shipping Policy of Jumia
Jumia follows a strict shipping policy to ensure timely delivery and customer satisfaction. Below are the key points of the shipping policy of Jumia.
1. Delivery time
The delivery time for Jumia Express is 1-5 business days, and for Non-Jumia Express, it may take up to 14 business days. However, it is essential to note that the delivery time may vary depending on the location of the buyer.
2. Handling time
The handling time for orders is 24-48 hours. It is the time taken by the seller to pack the product and hand it over to the logistics partner.
3. Order confirmation
Once the order is placed, the seller has to confirm the order within 24 hours. Failure to confirm the order may lead to cancellation of the order.
4. Packaging
The packaging of the product must be of high quality to ensure the product’s safety during transit.
5. Cancellation
Jumia allows sellers to cancel an order within 24 hours of confirmation. However, if the seller fails to cancel the order within 24 hours, it may lead to penalties.
6. Returns
Jumia has a flexible return policy to ensure customer satisfaction. The seller has to accept returns within 15 days from the date of delivery. However, the return policy may vary depending on the category of the product.
FAQs
Here are some frequently asked questions related to the shipping policy of Jumia.
Can I cancel an order after confirmation?
Yes, you can cancel an order within 24 hours of confirmation. However, failure to cancel the order may lead to penalties.
What is the handling time for orders on Jumia?
The handling time for orders is 24-48 hours.
What is the delivery time for Jumia Express?
The delivery time for Jumia Express is 1-5 business days.
What is the packaging requirement for products on Jumia?
The packaging of the product must be of high quality to ensure the product’s safety during transit.
What is the return policy of Jumia?
Jumia has a fJumia has a flexible return policy to ensure customer satisfaction. The seller has to accept returns within 15 days from the date of delivery. However, the return policy may vary depending on the category of the product.lexible return policy to
What happens if the delivery is delayed?
If the delivery is delayed due to the seller’s fault, the seller may be penalized. The penalty is calculated based on the product’s value, and the seller may be suspended from the platform if the delay occurs frequently.
Can I change the shipping partner on Jumia?
No, Jumia has a fixed list of logistics partners, and the seller has to choose from the list. However, Jumia may add or remove logistics partners based on their performance.
What happens if the product is damaged during transit?
If the product is damaged during transit, the seller has to file a complaint with the logistics partner within 48 hours of delivery. Jumia may penalize the seller if the complaint is not filed within the specified time.
What is the penalty for late shipment?
The penalty for late shipment depends on the product’s value and the number of times the delay has occurred. The penalty may range from a warning to suspension from the platform.
Can I ship internationally on Jumia?
No, Jumia operates in specific countries, and the shipping has to be within those countries.
Conclusion
The shipping policy of Jumia is designed to ensure timely deliveries and customer satisfaction. As a seller on Jumia, it is essential to understand and follow the shipping policy to avoid penalties and maintain customer satisfaction.
Make sure to pack the products with high-quality materials, choose a reliable logistics partner, and confirm the orders within 24 hours to ensure smooth deliveries.
In conclusion, selling on Jumia can be a lucrative opportunity for businesses looking to expand their reach. However, it is crucial to understand and follow the shipping policy to ensure customer satisfaction and avoid penalties.
Thank you for reading this article on the shipping policy of Jumia. If you have any further questions, please feel free to leave them in the comments below.
