How many days does it take Jumia to refund money?
Jumia is one of the largest online marketplaces in Africa, offering a wide range of products from electronics to fashion, home appliances, and groceries. The company has been operational since 2012 and has become a popular choice for online shopping in many African countries. However, sometimes customers may face issues with their orders, and Jumia has a well-established refund policy to address these concerns.
If you’re wondering how long it takes Jumia to refund your money, this article will provide you with a complete guide on the refund process. We’ll cover the various scenarios that may lead to a refund, how to initiate a refund request, and how long it takes for the refund to reflect in your account. So, let’s get started.
Table of Contents
When Can You Request a Refund from Jumia?
There are several scenarios in which you may be eligible for a refund from Jumia. Here are some of the most common situations:
- Wrong or damaged product: If you receive a damaged or wrong product, you can request a refund from Jumia. You will need to provide evidence of the damage or incorrect product, such as photos, to support your claim.
- Late delivery: If your order is delivered past the promised delivery date, you can request a refund from Jumia. This applies only if the delay is due to Jumia’s fault and not the seller’s.
- Product not as described: If you receive a product that is significantly different from what was described on the website, you can request a refund. For example, if you order a red dress, but receive a blue one instead, you can request a refund.
- Order cancellation: If you change your mind about an order before it’s shipped, you can cancel the order and request a refund.
How to Initiate a Refund Request on Jumia?
If you’re eligible for a refund, you can initiate a refund request by following these steps:
- Log in to your Jumia account and go to the ‘My Orders’ section.
- Locate the order that you want to request a refund for and click on the ‘Return’ button.
- Choose the reason for the return and provide any additional details or evidence to support your claim.
- Submit the request and wait for Jumia to review your claim.
How Long Does Jumia Take to Process Refunds?
Once you’ve submitted your refund request, Jumia will review your claim and initiate the refund process if your claim is approved. The time it takes for Jumia to process refunds varies depending on the payment method used. Here’s a breakdown of the estimated refund timelines:
- Mobile Money: If you paid using mobile money, the refund will be processed within 24 hours of Jumia approving your refund request. The refund will reflect in your mobile money account within 1-3 working days.
- Credit/Debit Card: If you paid using a credit or debit card, the refund will be processed within 7-14 working days of Jumia approving your refund request. The refund will reflect in your bank account within 2-5 working days after Jumia processes the refund.
- JumiaPay: If you paid using JumiaPay, the refund will be processed within 24 hours of Jumia approving your refund request. The refund will reflect in your JumiaPay account within 1-3 working days.
It’s important to note that the refund timelines provided by Jumia are estimates and may vary depending on various factors such as the payment method used, your bank’s processing times, and the complexity of the refund request.
FAQs
Can I track the status of my refund request?
Yes, you can track the status of your refund request by logging in to your Jumia account and going to the ‘My Orders’ section. Here, you can view the status of your refund request, including whether it has been approved or rejected.
What happens if my refund request is rejected?
If your refund request is rejected, Jumia will provide you with a reason for the rejection. You can choose to appeal the decision if you believe that the rejection was not justified.
Can I get a cash refund instead of a store credit?
Yes, you can request a cash refund instead of a store credit. However, this is only possible if you paid using a mobile money account. If you paid using a credit or debit card, the refund will be processed back to your card.
Conclusion
Jumia has a well-established refund policy that allows customers to request refunds for various scenarios such as wrong or damaged products, late deliveries, and products not as described. If you’re eligible for a refund, you can initiate a refund request by logging in to your Jumia account and following the steps outlined in this article. The time it takes for Jumia to process refunds varies depending on the payment method used, but the company provides estimates for each payment method. If you have any further questions about Jumia’s refund policy, you can refer to the company’s website or contact their customer support team.
