How do I cancel a Jumia order that has been shipped?
Are you in a situation where you have ordered something from Jumia, but now you want to cancel the order, and it has already been shipped? Don’t worry, we’ve got you covered. In this article, we will guide you through the process of canceling a Jumia order that has already been shipped.
Table of Contents
Introduction
Jumia is a leading e-commerce platform in Africa that offers a wide range of products at affordable prices. It has a user-friendly website and a mobile app that allows customers to order products online and get them delivered to their doorstep. However, sometimes customers might need to cancel their orders due to various reasons.
How do I cancel a Jumia order that has been shipped?
Canceling an order that has been shipped is not an easy task, but it’s not impossible. Here are some steps that you can follow to cancel your Jumia order that has already been shipped:
- Contact Jumia customer service: The first step is to contact Jumia customer service as soon as possible. You can reach out to them via their website or mobile app, and they will guide you through the process.
- Explain the reason for cancelation: It’s essential to explain the reason for cancelation. If it’s a valid reason, Jumia might cancel the order and refund your money.
- Check Jumia’s cancellation policy: It’s crucial to check Jumia’s cancellation policy before canceling the order. If it’s not possible to cancel the order, you might have to wait for the product to be delivered and then return it.
- Return the product: If the product has been delivered, you can return it to Jumia. However, you will have to bear the return shipping cost.
Can I cancel a Jumia order after payment?
Yes, you can cancel a Jumia order after payment, but there are some conditions. If the order has not been shipped, you can cancel it, and Jumia will refund your money. However, if the order has been shipped, you will have to follow the process mentioned above.
What is Jumia’s cancellation policy?
Jumia’s cancellation policy varies depending on the seller and the product. Some products are not eligible for cancelation, while others might have a limited cancelation period. It’s essential to check the cancelation policy before placing the order.
Will I get a refund if I cancel a Jumia order?
Yes, you will get a refund if you cancel a Jumia order. However, the refund process might take some time. Jumia will initiate the refund once they receive the product, and it passes their quality check.
How long does it take to get a refund from Jumia?
The refund process might take up to 10 working days. Jumia will initiate the refund once they receive the product, and it passes their quality check.
What if I receive a damaged or wrong product?
If you receive a damaged or wrong product, you can return it to Jumia. However, you will have to inform them within seven days of delivery. Jumia will replace the product or initiate a refund.
Conclusion
Canceling a Jumia order that has already been shipped might seem like a daunting task, but it’s possible. The key is to contact Jumia customer service as soon as possible and explain the reason for cancelation. If the reason is valid, Jumia might cancel the order and refund your money. However, if the product has been delivered, you will have to return it to Jumia.
We hope this article has helped you understand how to cancel a Jumia order that has already been shipped. It’s essential to check Jumia’s cancellation policy before placing the order and to contact their customer service as soon as possible if you need to cancel an order. Remember to provide a valid reason for cancelation and to return the product if it has already been delivered.
If you have any further questions or concerns, you can visit Jumia’s website or contact their customer service. They are always ready to assist you and provide you with the necessary information.
Remember, canceling an order is not an ideal situation, but it’s better to do it early than to regret it later. We hope you have a great shopping experience with Jumia.
