Do JumiaPay for delivery on goods sent back?

In the realm of e-commerce, returns and refunds are an inevitable aspect of the customer experience. For Jumia, Africa’s leading e-commerce platform, JumiaPay plays a crucial role in facilitating seamless transactions, including handling returns and refunds. Whether you’re a buyer or a seller, understanding the intricacies of JumiaPay’s return and refund policy is essential for ensuring a smooth and satisfactory experience.

JumiaPay’s Role in Returns and Refunds

JumiaPay acts as the primary payment gateway for Jumia transactions, ensuring secure and convenient processing of both purchases and refunds. When a customer initiates a return request, JumiaPay automatically initiates the refund process, ensuring that the customer receives their money back promptly.

Understanding Return Eligibility

Not all items are eligible for returns on Jumia. Generally, items can be returned within a specified period, typically 7 to 14 days from the date of delivery. However, certain items, such as perishable goods, are not eligible for returns. Sellers may also have their own return policies, which may differ from Jumia’s general guidelines.

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Initiating a Return

To initiate a return, customers can easily access the return option through their Jumia account. Once the return request is submitted, Jumia will review the request and provide the customer with further instructions. In some cases, Jumia may arrange for a pickup of the returned item.

Processing of Refunds

Once Jumia receives and inspects the returned item, they will initiate the refund process through JumiaPay. The refund amount will be credited back to the customer’s original payment method, typically within 2 to 5 business days.

Seller Responsibilities in Returns and Refunds

Sellers play a crucial role in the returns and refunds process. They are responsible for inspecting returned items and ensuring they meet the return criteria. Sellers are also responsible for issuing refunds in cases where the item is deemed eligible for return.


JumiaPay simplifies the returns and refunds process for both buyers and sellers, ensuring a smooth and hassle-free experience. By understanding the return policy and initiating returns promptly, customers can efficiently resolve any issues with their purchases. Sellers, on the other hand, play a crucial role in inspecting returned items and issuing refunds promptly. As Jumia continues to grow, its commitment to providing a seamless and customer-centric experience remains paramount, and JumiaPay plays a significant role in upholding this commitment.


Can I return an item I purchased using JumiaPay?

Yes, you can return most items purchased using JumiaPay within the specified return period. However, certain items are not eligible for returns, such as perishable goods or items with damaged packaging.

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How long does it take to receive a refund?

Refunds are typically processed within 2 to 5 business days after Jumia receives and inspects the returned item.

What if I don’t receive my refund?

If you haven’t received your refund within the expected timeframe, you can contact Jumia customer support for further assistance.

Can I return an item directly to the seller?

In some cases, Jumia may allow you to return an item directly to the seller. However, it’s always best to initiate the return request through your Jumia account to ensure proper tracking and documentation.

What if the seller refuses to accept my return?

If the seller refuses to accept your return, you can contact Jumia customer support for assistance. Jumia will review the situation and mediate if necessary.

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